自來水(shui)(shui)公司利用(yong)專業特長，結合群眾需求，常(chang)態(tai)化開展文明實踐活(huo)動，供(gong)(gong)水(shui)(shui)工作(zuo)關聯千家萬(wan)戶(hu)，關連經濟發(fa)展，縣住建局(ju)自來水(shui)(shui)公司將“用(yong)戶(hu)滿意(yi)度(du)”，作(zuo)為衡(heng)量供(gong)(gong)水(shui)(shui)管理水(shui)(shui)平(ping)和服務形象的重要法碼。
5月份以來，縣(xian)自來水(shui)(shui)(shui)(shui)公司通過完善切合供(gong)(gong)(gong)水(shui)(shui)(shui)(shui)實情(qing)的(de)(de)志(zhi)愿幫(bang)扶體系(xi)，融合網格化管理要素，相繼(ji)建(jian)立了如東供(gong)(gong)(gong)水(shui)(shui)(shui)(shui)黨(dang)員先鋒(feng)隊、供(gong)(gong)(gong)水(shui)(shui)(shui)(shui)服(fu)務(wu)幫(bang)扶隊、供(gong)(gong)(gong)水(shui)(shui)(shui)(shui)應(ying)急搶修隊，同步(bu)與主(zhu)城區各社區網格員對接，確定了每月25號為“供(gong)(gong)(gong)水(shui)(shui)(shui)(shui)服(fu)務(wu)日(ri)”，將供(gong)(gong)(gong)水(shui)(shui)(shui)(shui)服(fu)務(wu)直通車開進社區，重點(dian)突出用(yong)戶關切的(de)(de)用(yong)水(shui)(shui)(shui)(shui)熱點(dian)，著重采集社會(hui)關注的(de)(de)供(gong)(gong)(gong)水(shui)(shui)(shui)(shui)焦(jiao)點(dian)，廣泛征求社會(hui)用(yong)戶意見(jian)建(jian)議，覆(fu)蓋宣(xuan)傳用(yong)水(shui)(shui)(shui)(shui)節水(shui)(shui)(shui)(shui)常識(shi)。同時，與社區形成共建(jian)對子，借助抄(chao)表收(shou)費、管線巡查、工(gong)程施工(gong)、水(shui)(shui)(shui)(shui)質(zhi)(zhi)檢測等(deng)工(gong)作機會(hui)，將孤寡老(lao)人、空巢老(lao)人、特困(kun)家庭列入志(zhi)愿幫(bang)扶重點(dian)，利用(yong)“服(fu)務(wu)日(ri)”免(mian)費提供(gong)(gong)(gong)聽漏(lou)排漏(lou)、水(shui)(shui)(shui)(shui)質(zhi)(zhi)檢測、慰(wei)問走(zou)訪等(deng)服(fu)務(wu)，持續增強(qiang)全(quan)員為民意識(shi)，不斷(duan)升華供(gong)(gong)(gong)水(shui)(shui)(shui)(shui)服(fu)務(wu)品質(zhi)(zhi)，奮力構筑“讓(rang)社會(hui)更放(fang)心(xin)，讓(rang)用(yong)戶更滿意”的(de)(de)服(fu)務(wu)品牌！
5月(yue)25日(ri)，由51名供水(shui)工作人(ren)員組成的新時代文明實踐工作隊(dui)伍，走進燈塔(ta)社區“好人(ren)廣場”，分設“表計(ji)計(ji)量、水(shui)質(zhi)檢測(ce)、開(kai)戶接水(shui)、安全保(bao)供、應急搶(qiang)修、節(jie)水(shui)常識(shi)、志愿幫扶、用戶回訪”服務(wu)小組，對來訪居(ju)民進行了(le)面(mian)(mian)對面(mian)(mian)答(da)疑解惑。
在三河居(ju)(ju)民(min)區175號董老(lao)師家中，“水質好(hao)不(bu)好(hao)？水壓高不(bu)高？用(yong)水器(qi)具是否完(wan)好(hao)？”服務(wu)人員帶著(zhu)居(ju)(ju)民(min)最(zui)為關心(xin)的熱(re)點，逐一(yi)查看了龍(long)頭(tou)水壓力、用(yong)水器(qi)具等(deng)情況(kuang)(kuang)，仔細詢(xun)問了老(lao)人的生活(huo)狀況(kuang)(kuang)，并送(song)去(qu)了慰問品(pin)。
“服(fu)務(wu)日”當天，累(lei)計接受140多名(ming)居民咨詢，現場解答了(le)居民最為關心的水質檢測、服(fu)務(wu)流程、安(an)全保(bao)供(gong)(gong)等37個問題，同時介紹了(le)引江供(gong)(gong)水管網(wang)轉輸保(bao)供(gong)(gong)以及(ji)縣域(yu)水樣抽檢分布情況。通(tong)過面(mian)對面(mian)交流征詢，進(jin)一步(bu)拉近了(le)服(fu)務(wu)距離，為后續開展(zhan)社區(qu)網(wang)格(ge)化供(gong)(gong)水服(fu)務(wu)管理奠定了(le)基(ji)礎。
